SMG3Rx And Zebra Establish Clinical Mobility To Major Medical System

Clinical mobility is the path to ensuring positive patient outcomes. Whether capturing patient data, communicating with staff, receiving emergency alerts, or auto-facilitating treatment plans, the patient ultimately reaps the benefits when healthcare teams stay connected via mobile devices.

So when a major Maryland medical system sought to improve communications and patient response times, SMG3Rx and Zebra Technologies joined forces to deliver a comprehensive clinical mobility solution that integrated seamlessly with their existing IT systems.

Here’s the full story:

The Need: Stable and Integrated Clinical Communications

This particular Maryland medical system had continuously prioritized delivering quality care and a top-notch positive patient experience. After years of building a solid local reputation on these core values, its network had grown to encompass numerous hospitals.

Despite such success, they wanted more for their patients and clinical staff — and they knew the path to further success lay in enhancing its mobile communication capabilities:

• Providing texts, alarms, alerts, and healthcare information to nurses in the palm of their hand from anywhere in the facility for fast response clinical data sharing
• Emergency calls, duress buttons, and location sharing on healthcare devices to keep employees safe while navigating the facility
• Flexibility to share clinical mobile devices with other departments and roles for easy but secure access to healthcare data

Adding to the challenges, this healthcare network, like many others, relied on a private branch exchange (PBX) to manage calls across its facilities. Rather than replacing it, it required a clinical mobility solution that could work alongside the PBX and integrate seamlessly with the entire IT system.

The Solution: Clinical Mobility as a Platform with Purpose-Built Healthcare Devices

SMG3Rx supported this hospital network via its turnkey Clinical Mobility as a Platform solution and purpose-built Zebra healthcare mobile devices, including clinical mobile devices, tablets, and barcode scanners. SMG3Rx also took care of other technology needs to enable clinical success, such as managing integration with EHR systems, health apps, device alarms, point-of-care workflow configurations, and many others.

Clinical Mobility as a Platform even provided the Maryland medical system’s complete mobile IT management needs before, during, and after deployment. These include: 

• Clinical mobility strategy design
• Device and identity control through Imprivata 
• Device staging, kitting, and deployment support
• Device locating and tracking with EDGE PinPoint
• Managed services and support ticketing
• Maintenance and repairs
• End-to-end lifecycle management
• Comprehensive visibility of mobile environment across all locations

Zebra’s Workcloud Enterprise Collaboration Suite

The Zebra Workcloud Enterprise Collaboration Suite, implemented by SMG3Rx’s team of clinical mobility experts, also significantly impacted the hospital network’s mobile transformation. It included various tools that helped communicate and collaborate securely such as:

• Secure text, alerts, and alarms that let nurses share information and receive clinical updates from their mobile devices
• Emergency calling, duress buttons, and location-sharing features so teams could see where everyone was throughout the facilities
• Flexible role selection where healthcare staff could share and access any device across the facility
• Robust security and encryption protocols on mobile devices for compliance and data protection

Furthermore, the Workcloud Enterprise Collaboration Suite didn’t displace or cause any disruption of the current IT systems. The hospitals remained fully operational during deployment, ensuring they didn’t skip a beat in providing quality patient care. 

The Result: Everything Healthcare Workers Needed to Improve Patient Outcomes

After delivering Clinical Mobility as a Platform and the Workcloud Enterprise Collaboration Suite, the Maryland medical system saw a tremendous impact.

SMG3Rx and Zebra Technologies created a successful clinical mobility program that addressed various concerns:

• Devices (and their clinical data) remained secure, and staff got quick access to apps through single sign-on (SSO)
• Nurses can get bedside and emergency alerts from mobile devices and deliver faster patient responses
• Supported employee safety during emergencies with hands-free alert systems
• Staff never had to worry about misplacing devices; they could use device sharing to access apps on other healthcare devices in the facility
• Teams had broader and more stable communication coverage by having mobile communications work in conjunction with PBX

The numbers spoke for themselves. 67% of nurse managers agreed that clinical mobility improved staff communication, collaboration, and — most importantly — patient care.

SMG3Rx and Zebra Delivered a Clinical Mobility Strategy to a Major Medical System — and They Can Do the Same for You

The SMG3Rx and Zebra Technologies partnership was paramount to this Maryland medical system’s mobile transformation. Clinical mobility helped the system’s staff communicate better, collaborate more effectively, and deliver quality patient care.

Looking to achieve the same results? Call us today to learn about how SMG3Rx EDGE can transform your hospital environment with system-built healthcare devices and a mobile strategy that supports your operation.

And if you’re looking for a turnkey solution for healthcare mobility, Clinical Mobility as a Platform is for you! Download our eBook for insights on how SMG3Rx provides a simple yet powerful way to deliver and manage clinical devices.